Workers don’t want L&D activities to be led by AI: Survey

Workers don’t want L&D activities to be led by AI- survey

Workers express little interest in seeing learning and development (L&D) activities taken over by artificial intelligence (AI), according to new survey data from Wiley.

Nearly six in ten respondents (59%) in the latest Wiley Workplace Intelligence report, Artificial Intelligence in Learning and Development: Five Surprising Facts You Need to Know, say they prefer to see an instructor—in-person or virtual—direct their workforce development learning, while only 7% prefer AI-directed learning.

In addition, the vast majority (87%) of respondents say they want the L&D content to be developed by a subject matter expert as opposed to AI technology (12%).

“When it comes to learning and development, employees crave a human connection,” said Dr. Mark Scullard, senior director of product innovation at Wiley. “They want a person to create and lead their instruction, even if it’s in an online setting.”

Respondents are not opposed to L&D practitioners using AI technology to improve their efforts, but they still want humans to create, plan, and direct the activities.

Also read: Karnataka govt provides health cover for gig workers

Other Findings

Among the other “surprising facts” found by the survey are the following:

  • Nearly one-third of workplaces are actively using AI. Twenty-nine percent say their organization has adopted AI capabilities in at least one business function. Another 36% say their organization has not yet adopted AI, while more than a third say they are unsure.
  • AI is being leveraged in every organizational function, most often in operations, marketing and sales, and/or product/service development.
  • Budget is the biggest barrier to wider AI utilization. A fourth of respondents said budget constraints are a significant barrier to AI integration in their organization. AI adoption is likely a complex, costly, and time-consuming process that can require upgrading current infrastructure, software, training, and ongoing maintenance.
  • L&D professionals are optimistic about benefits of AI. Nearly two-thirds of those surveyed agreed that using AI for administrative tasks will increase efficiency.


The findings were gathered in a survey conducted by Wiley among 3,000 professionals across various industries in North America.

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September 2023

Artificial Intelligence & Human Resources - Sept. 2023

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