HR professionals need to be 100 percent sure that automation is here to aid and not replace the human touch. It needs to be leveraged to make the employee experience personalized which essentially means understanding their unique specific needs, preferences, and aspirations.
HUMANIZING the TECH
Need of the hour is how HR professionals use analytics to predict situations from employee retention to recruitment strategies to the success of wellness programs. Human resource professionals need to know and contribute to the vision, mission and financial success of the business.
Flip side of automation and digitilization is how to ensure & balance the emotional aspect which is the core to HR functioning. HR professionals have to devise different ways and means to cull down the concerns by being pragmatic in their approach.
HUMANIZING the TECH
Modernization of legacy system is a crucial step before moving to predictive tools
Using digital tools enables a culture of recognition where appreciation is peer-driven rather than the just top-down. Needless to add learning has always been easy to adapt to technology, and with the world going virtual this has been more evident than ever.
HR technology is no longer optional; it is essential for an organisation's success. While AI automates the Employee Experience, HR will have to create High Touch points in the entire value chain where people are connected and are heard. The Flesh and Blood connect has no substitute.
The temptation is strong to over-rely on technology because it's convenient. However, technology has its limitations. It cannot help you read a room of people or enable you to grasp other subtle social cues.
While we are riding the crest of the waves with rapid digital transformations, we are missing a very important link to the chain - EX! Are all things IA replacing EQ, emotions, human touch, human interactions? It is not just replacing jobs, it is diminishing all of this.
September 2023
