The "human touch" is one of the most distinct characteristics of the hospitality industry. Therefore, investing in the development of soft skills in the customer service management segment can become a unique characteristic of organisations that prioritize upskilling their people.
Both internal mobilities as a strategic HR solution and a learning organisation as the solution of agile change require basic alignment of individual and organisational values.
In today’s fast-paced business environment, organisations need to be agile and adaptable to stay competitive. This requires a lean organisational structure that can respond quickly to changing market conditions, customer needs, and emerging technologies. In this article, we will explore what...
Right Skilling is an essential strategy to fill skills gaps and ensure that your employees are well equipped to contribute to your organisation’s goals and mission. Understanding where your company is headed and what skills will be required is key to building a successful Right Skilling...
Learning Needs Analysis is identifying the new knowledge, skills, and attitudes which people require to meet their own and their organisation's development needs.
Improper handling of EX leads to employee turnover. Most of the time, true cost of employee turnover is underestimated and often goes unidentified as well. Solutions offers by organisations are sometimes too generic and not organisation specific.