The traditional management theories exist much in the present business scenarios but not in all organisations. It has its core presence in the companies which best suits it.
Empathy at Workplace
Human resource (HR) flexibility is a firm-level capability that consists of employee skill flexibility, employee behaviour flexibility, and HR practice flexibility. HR flexibility allows organisations to adapt and be responsive to changes in their environments. If the organisation is highly...
Leaders can foster empathy in organisation by not merely naming it as an important organisation value or by conducting training programs around it but by modelling it in their behaviour.
Practicing empathy is important as it ensures enhanced performance, particularly in today's workforce and improves the perceived effectiveness.
We may not watch our words and actions and may offend even if it may not be intentional. We miss out on the little cues people give us when they're trying to convey a message.
The management has to build practices through initiatives like "conduct counts" to ensure that that people behave respectfully with others.
While it was inevitable that we all were forced to use technology to stay connected because of COVID, when the situation improves, it might be good to consider a hybrid model of working.
Keeping others before yourself will help in understanding the situation of the other person and will help you in making a more informed judgment.
Empathy can only be practised when the environment is psychologically safe. Employees cannot be vulnerable if the environment punishes people for making mistakes.
Empathy requires specific conditions in which it can thrive. It demands time and attention to active listening and thoughtful speaking.
June 2023
