Managing by Perception

Managing by Perception
He used to reach the dealers and showrooms early and asked loan executives to be at workplace before time so that before customers start getting in, they should finish the daily morning meeting. He also built pressure on dealers to help and cooperate in achieving targets, which some resisted.

Mitra Household Finance is a brand name in consumer durables financing. It has captured impressive market throughout India

Mitra Household Finance is a brand name in consumer durables financing. It has captured impressive market throughout India. Having originated from Mumbai, Maharashtra, the company has expanded in almost all states. The backbone of the growth of the company is strong financial discipline and dedicated team of people from ground level to top level. The company has put in place very much structured and progressive HR policies. To have better functioning, it has developed its structure in such a fashion that Head office gets all revenue collection and business transactions report from all the branches every day by 6 PM. The country is divided in to four regions-East, West, North and South. Every region has zones and then districts and then pockets.

Each pocket represents cities having dealers and authorized shops of consumer durables. The number of pockets depends on the numbers...

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