Associate Professor (OB & HR) at Gulf Centre for University Education (GCUE), Kuwait
Leaders can foster empathy in organisation by not merely naming it as an important organisation value or by conducting training programs around it but by modelling it in their behaviour.
Author - Dr. Farah Naqvi
Once they have a good understanding of the nature of their target, their fears, weakness, sensitive points and what triggers them; they use it to provoke, nurture or further the negative states in the other person while coming across as someone who is with you not against you.
