Why the element of empathy has gained importance in the workplace post COVID phase and how it impacts the work culture?
RP According to Google Trends, the search volume for Empathy has increased by 4 times since 2008. So, even before COVID hit us, we knew we needed more empathy. But post COVID, we all got an urgent wake-up call that reminded us about the importance of the human connection, best expressed as empathy.
Empathy is when we are able to feel and think about the feelings and thoughts of others and are moved to do something about it. There is a pressing and urgent need to bring more empathy in the workplace for these 3 reasons :
A) Employee well-being – According to research shared by Daniel Goleman in his ground breaking book Social Intelligence, employees who feel unfairly criticized, or whose bosses are unempathetic and don’t listen to their problems, have a rate of...