The report of WorkIndia, India’s leading tech platform for blue-collar recruitment, emphasizes a notable decline in job opportunities for delivery executives in 2023 in comparison to 2022, The platform’s major customer base includes companies such as Swiggy and Zomato.
The aftermath of COVID-19 has brought about a shift in consumer behavior, leading to increased reliance on online platforms for various services such as food and grocery delivery, tele-health services, entertainment, etc. The industry has become more active, with delivery platforms introducing innovative plans to support delivery executives and improve their overall experience. As a result, post-pandemic, a remarkable increase witnessed in job openings for delivery executives across multiple cities, reflecting the growing demand for efficient and reliable delivery services.
In 2022, the highest growth rates were observed in Indore, Chandigarh, and Jaipur, followed by Ahmedabad, Lucknow, Mumbai, Pune, and Surat. Indore emerged as the city with the highest growth rate, showcasing a considerable 830.50% increase. Chandigarh followed closely with a growth rate of 735.09%. Jaipur also demonstrated remarkable growth at 666.59%. However, in 2023, all of these cities experienced a decline in delivery executive job openings.
The city that experienced the highest de-growth rate was Kolkata, with a staggering -83.05% decline in 2023. This decline translated to only 13,165 job openings for delivery executives. Lucknow closely followed with a de-growth rate of -79.11%, providing only 8,010 employment opportunities. Hyderabad also experienced a significant decline of -78.58%, resulting in 39,222 job openings.
Commenting on the same, Mr. Kunal Patil, Co-Founder and CEO, WorkIndia, said, “Through our platform, we have successfully connected numerous individuals with job openings in the delivery sector, empowering them to earn a livelihood and support their families. 2022 was an exceptional year for the delivery industry, with a surge in job openings and significant growth. Despite the dip in YoY growth in 2023, we predict a gradual recovery and stabilization of the delivery industry, with increased demand for delivery services in the coming year.
Commenting on the same, Mr. Devender Jangra, Central Strategy (New Supply), Zomato,said,“We recognize the efforts and dedication of our delivery partners and understand the need for their well-being. We value our partnership.”