Article (November-2020)


All about finding the balance between being directive and participative

Muniinder K. Anand

Designation : -   Managing Director, India & SA

Organization : -  Center for Creative Leadership, Gurgaon


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What kind of specific traits and mindsets are required to lead businesses during the crisis?

MA In today's climate, leaders need to adapt and arrive at decisions quickly when needed. It is all about finding the balance between being directive and participative. As the situation evolves and the changes leaders must embrace bias for action, transparency, consistency to create a stable environment to sustain their business in spite of the level of disruptive change the world would have seen. A truly agile leader would need to channelize the collective wisdom of its people, unlock & unleash the human potential, and lead the way to generate innovative solutions through collaboration to drive change. The new age leader will be the catalyst for real transformation in this decade.

What resources and leadership differentiating actions fuel the change process in such abnormal environments?

MA The key aspects for a leader to master during such times of crisis would be Resilience and Emotional Intelligence. Apart from these two, we at the Center for Creative leadership have identifies the 3 C's for effective change leadership:

1. Communicate. Leaders need to explain the purpose of the change and connect it to the organization's values & explain the benefits to create stronger buy-in and urgency for the change.

2. Collaborate. Successful leaders need to create a safe environment for its people to scale boundaries and encourage employees to break out of their traditional roles and display zero tolerance for unhealthy competition amongst teammates. Create a more inclusive environment and seekemployee's inputs in decision-making early on, strengthening their commitment to change.

3. Commit. Change is not easy, leaders need to be resilient and persistent to navigate through it, and need to push themselves out of their comfort zone. Leaders need to change effort and focused on the big picture. Unsuccessful leaders failed to adapt to challenges, expressed negativity, and were impatient with a lack of results.

Post pandemic, how is the organization learning culture expected to evolve and how will it accelerate our way out of crisis?

MA The pandemic is certain to have effects on all aspects of how we work and how businesses function in the time to come with new demand supply dynamics ; disturbed ecosystems; disrupted workforces; demand for newer products ; supply chains being rethought. The shrinkage of the world with digital scaling of distances to find new ways of working.

The learning landscape will mirror these changes bringing new skills to fore which were at the fringes of the learning and development agendas. The learning & development initiatives would be directed towards teaching new skills to employees, wherever they may be. COVID-19 has given an unprecedented push for the adoption of new digitized approaches to capture the essence of live in-person learning through digital live online solutions through video. This transformed approach and new found acceptance of digital solutions open up new avenues to scale learning solutions making them more cost-effective and greater contextualization personalization for learners-thereby leading to better efficacy.

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