Instead of doing situation based offering, organisations need to design end-to-end experience

Instead of doing situation based offering, organisations need to design end-to-end experience
Fostering a culture that invests on employee experiences contributes to sustained growth for any business today. Leaders can support the organisation by monitoring the wellbeing of their employees through technology, effective communication and empathy.

How do you understand employee experience and why it has gained so much importance in present time?

SM Let me address this with a story from Mahabharata, the great Indian epic. In the war of Kurukshetra, Krishna being the acquaintance to both the Kauravas and Pandavas, he offered his support to both the groups. However Krishna offered them to choose between his army and himself. He made it clear that either of the resources will support independently and not together. Whoever chooses his army will have the army fight for them, and not Krishna. Whoever chooses him, will get Krishna’s intelligence, dedication, loyalty but not the army! As he saw Arjuna first, he suggested Arjuna to choose first. Arjuna without any hesitation instantly chose Krishna’s support over the army. Duryodhan was happy as he thought the decision of Arjuna was naive and foolish. All of us know that this very decision of Arjuna was the game changer in winning the war, owing to the guidance, direction and insights of Krishna, in spite of being few in...

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Sumantra Mitra

currently is the Executive Director & Vice President - Human Resources of Glenmark Life Sciences Limited. Wtih PG in PMIR & HR from Pune University and Law from Mumbai University, Sumantra is an avid HR Professional with more than 22 years of experience spreading across various gamut of Human Resources Management & Change Management.

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Sumantra Mitra

currently is the Executive Director & Vice President - Human Resources of Glenmark Life Sciences Limited. Wtih PG in PMIR & HR from Pune University and Law from Mumbai University, Sumantra is an avid HR Professional with more than 22 years of experience spreading across various gamut of Human Resources Management & Change Management.

February 2024

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