How do you understand employee experience and why it has gained so much importance in present time?
MS Today is Rose’s last working day at XYZ, an Ed Tech company where she held the role of Client Relationship Manager for the last 5 years. She has been a steady performer and navigated the firm’s matrix environment well. Now she is leaving to join a digital marketing agency that promises a larger role and clear growth opportunities. When asked during her exit interview her reason to leave, the response was not surprising. She said she never clearly understood her growth path here and in the last two years there hasn’t been any serious learning opportunity provided. In fact, each time she approached her manager to seek clarity, he praised her work, said she is doing great and has a great future. That great future is still illusive to Rose.
This scenario is not uncommon. Many high performing employees move on where they see greater clarity or opportunity.
What employee experiences are we creating at our work...