What kind of specific traits and mindsets are required to lead businesses during the crisis?
SS Some of the traits and mindsets required today:
1) CEOs are expected to show deliberate calm and bounded optimism. Everyone wants them to demonstrate empathyand, at the same time, be highly engaged and fact based in their actions. They are expected to make a positive difference in people’s lives with their leadership and wield both telescope and microscope adroitlyi.e. have both a coherent long-term view and a set of effective short-term fixes at hand.
2) In times of crisis, no job is more important than taking care of teams first and then customers. There is need to strengthen relationships and build trust, keeping focus off yourself.
The focus is on improvement, not exponential growth. Improvement is always possible. Cost cutting is inevitable in dire times, but the current crisis is an...