The theme of your post retirement work is on transforming Indian Banking. Most Bankers Focus on operational stuff like rising NPAs, recapitalisation issues and many other operational issues like interest rates, retail portfolio, but you seem to doggedly pursue a different kind of narrative. Could you elaborate about your take on the Banking industry?
AK You are very right. It is not that I am not concerned about operational issues. I headed two public sector banks and am quite conversant about various issues. The point is that everyone knows about the problems and issues in Banking and daily newspapers are full of them. I believe that reforms and transformation alone can turn around the Banking sector. Instead of focussing too much on business outcomes, we need to focus on drivers of business outcomes. In VUCA (Volatility, uncertainty, complexity and ambiguity) environment, we need to strengthen the drivers of business which are technology, people, leadership, culture and governance...
