is Associate Professor (HRM), School of Human Resource Management, XIM University, Bhubaneswar.
The "human touch" is one of the most distinct characteristics of the hospitality industry. Therefore, investing in the development of soft skills in the customer service management segment can become a unique characteristic of organisations that prioritize upskilling their people.
Author - Dr. Lalatendu Kesari Jena
Gen Z has been very vocal about valuing their health over wealth and it is the responsibility of every institution to make changes and accommodate the needs of the current generation.
As workplaces settle or at least think of settling in the hybrid environment, HR teams must ideate and improvise with sheer conviction to create a sustainable workforce which is planned, recruited, managed, trained and rewarded like never before.
It has been the incumbents in those roles which have driven the change as they learned and discovered new ways of doing their jobs more efficiently, be it training or the issues at work which stimulated them to rethink the way they worked.
Despite the job benefits affiliated with the emerging model of WFH, it eventually led to an unsettling experience as workers had to cope with change, build new behaviors, and collaborate remotely.
People Movement
