Organisations have to manage the change process step by step. Abrupt changes will invite resistance. To start from the leadership is the best approach.
Author - Yashwant Bhaid
Reaching to customers is primarily dependent on digital media. Readiness of organizations and its employees on digital savviness may differ in degree of readiness.
At individual level the behavioural and leadership competencies which emerged are - collaboration, teamwork, technology savvy, risk taking ability, decision making...