Article (November-2018)


Practice emotional expressions that bring harmony

G Ravindran

Designation : -   Director

Organization : -  Leadership-next, Mumbai


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How do you describe the concept of workplace emotions and how far it affects your professional and career growth?
GR Work-place emotions are not anything unique and different. These are like just any other normal day human - emotion. The 'space' is what renders it unique; and how this 'space' (the work-place impacts the dynamics of something that should have been natural and free - flowing. For starters let me call-it-out - most managers shun emotions at the workplace - both their own and that of their people. And I really wish things were NOT like that. Emotions are a critical part of our being and cannot be removed. At best we succeed in suppressing them for a while and with this, we also suppress many positives that would otherwise make a remarkable difference to businesses.
In reality is it possible to control your emotions all the time when you know you are spending more time at your workplace than your home?
GR Restraining emotions is not only possible, but very often necessary so long as we are talking of negative - mental factors. Note that I am saying restraint, and not control, and I am very clear that this should be so in all spheres of life and not just at work. Also note that I am not at all referring to the typical 'leave your emotions at home' 'we are professionals' quackery that seems to be commonly advocated. This has to be seen 'holistically' and enabling people to bring more of themselves into the work-place.
In today's work world where multi-generational workforce is working together, what approach would be best suited for emotion management, since all these generations have different expectations and varied thought process.
GR I believe that is an untested hypothesis that the expectations are different. If you are implying however that the newer generation prefers to bring their emotions into their work and work-space, then I am gladdened and will enthusiastically support this approach.
What is the role of HR in creating an environment for maintaining an emotional balance at the workplace?
GR Business leaders including HR have the awesome task of creating a desired work culture. A critical element of this is the practice and expression of positive mental factors in all actions and spaces. As anchors for basic and advanced human dynamics with a business, HR should take the lead role with the leadership.
How do you see the leadership styles evolve to cater to the emotional needs of the employees? Which leadership style would work best in today's times?
GR Emotions are not 'undesirable' that needs to be catered to with some style or the other. This kind of thinking is archaic and irrelevant to the future. Dare say it doesn't augur well for the future of the business. Let's rephrase this aspect. Balanced and effective leadership styles should evolve from knowing how to practice emotional expression. This will unravel hitherto unexplored dimensions of human - potential and capabilities.
While emotion is a very human concept, do you think technology does have a role to play in creating effective emotional management practices at workplace?
GR Technology, like most aspects of business, is a tool to bring out the best in everything. That can be deployed very effectively, to support people development - both as individuals and as teams.
Tell us an incident which required you to exercise great control over your emotions while at workplace and your learning from it. 
GR Ha! One incident. Almost every hi-point of my career (highs and lows) is marked by, and can be attributed to conscious and natural flow of emotions. Causative, not 'effect'. They are like a series of neon-signs; inflection-points in my life and career. One constant..Emotions. Thank God for them.