Article (September-2016)


Not a Consumer item!

Anil Kaushik

Designation : -   Chief Editor

Organization : -  Business Manager


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As our way of doing business and managing affairs changes, new competencies and capabilities are required to keep pace with time in business world. To stay competitive in market, we also need to upgrade our people’s skills and knowledge.

Today training is completely changed. It is not as it used to be two-three decades back. It has expanded with the help of technology from mere sharing information to expert consulting and ongoing coaching.

While training can help employee to learn new skills, that are required to meet new expectations, it is equally important for the organization to ensure that the trainer is competent to deliver which is expected. Why training is undervalued and most organizations do not demonstrate much faith and commitment in investing in training function, is because of the unprecedented growth of trainers flooded in the market with no or less competence , thereby eroding the credibility of the function. They are mere marketing agencies selling one- for-all program like a cosmetic product or vehicle or insurance. This has posed a danger. It is not difficult to find trainers who have read one or two books , attended few trainings, collected some content from internet with out attaining deep knowledge of the subject and present themselves as expert trainers. Training skills, customized contents with consulting and coaching expertise of trainer on a particular subject are somewhere lost in this business dominated environment where training  many times is viewed  as a networking and pleasure event. Perhaps, it often does not provide value.

Even though, Investment in training is one of the best ways to exhibit management’s commitment towards employees’ care for their professional development, there are many things training can not do. Training will not resolve problems, which occur due to mismatch of work profile with the employee. Poor work structure, ambiguities in responsibilities and authorities and unaccountable work culture also can not be resolved through training. If some trainer guarantees that, think twice. Because these identified issues are to be addressed by the organization and not by trainer in a classroom. What as managers, you are required, is to ensure that training as a right tool is used to solve the issue and appropriate organizational support is available to make that effective.

Training is a serious affair. It has to be properly structured, keeping in mind the organizational objectives and employees’ needs coupled with trainers, assessment about his capability to enhance required skills and knowledge and its application by participants. Trainer should not only be able to answer questions of participants but also be competent to show the path in ambiguous situations with practical solutions. Trainer should be able to make a case with his program contents that helps with what ails your organization. Effective training is not a consumer item. It is a professional service that needs to be linked to and customized for your employees that configures with their expectations to address the gaps in organization that interferes with optimal performance.

This issue cover story on training skills encounters many such issues being faced by the function. Domain experts from corporate and professional field have come up with diversified thoughts that will compel you to think from fresh perspective.