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Indian IT companies scramble to handle COVID-19 surge

( Reuters)-India’s giant IT firms in Bengaluru and other cities have set up COVID-19 “war-rooms” as they scramble to source oxygen, medicine and hospital beds for infected workers and maintain backroom operations for the world’s biggest financial firms according to report of Anirban SenSethuraman R.

Banks including Goldman Sachs and Standard Chartered who run much of their global back office operations from large office parks in Bengaluru, Chennai or Hyderabad, have put in place infrastructure to vaccinate thousands of employees and their families when age restrictions are lifted on May 1.

Workers at huge technology service providers Accenture , Infosys and Wipro say teams are working 13-14 hours daily, under growing pressure and struggling to deliver on projects as staff call in sick and take time off to care for friends and relatives.

They play down any threat of a collapse in operations - but at stake if the surge continues is the infrastructure put in place by the world's biggest financial companies in cost-cutting drives that have left them deeply reliant on the big Indian offices.

"Employees have contracted COVID-19 since the second wave began, causing severe pressure for projects that are nearing deadlines," said one employee at Accenture, asking not to be identified because he was not authorised to speak to the media.

Five other sources at Accenture confirmed the growing issues with pressure of work. Accenture said it was providing some medical care and covering the cost of vaccinations for its employees but did not comment on the impact on productivity.

Wipro said it has not seen any disruption to operations and has transferred some client projects to offices outside India.

Only about 3% of its nearly 200,000 employees are now working from the office on critical projects, and it expects more of those employees to work from home, it said. For those who have to work from the office, Wipro said it had made living arrangements at guest houses and hotels nearby.

Infosys, India's second largest software services firm, said it was operating remotely across all offices and had not seen any impact on client projects, despite the deteriorating health situation in the country in recent weeks.

Tata Consultancy Services ,India's top information technology services firm, similarly said its operations had not been affected.

India’s second wave of infections has seen at least 300,000 people test positive each day for the past week, overwhelming healthcare facilities and crematoriums and driving an increasingly urgent international response.

Asia's IT capital Bengaluru, desperate to calm a daily infection rate five times higher than in last year's first wave, on Monday ordered a full lockdown that allows ordinary residents to leave their homes only briefly between 6 a.m. and 10 a.m.

Local IT managers say they struggled to get global chiefs outside India to recognise the seriousness of the outbreak.