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SYKES expands operations in India; opens new CoE at Hyderabad

Hyderabad, October 19, 2020: SYKES India opened its third Centre of Excellence in NSL SEZ, Uppal, Hyderabad. SYKES India, is a leading digital marketing and customer service global outsourcer, supporting a range of clients from Global 2,000 companies as well as today’s game-changing Emerging Brands. SYKES have been in operation since 2006 and this site is their third in Hyderabad, and fifth in the country The new site adds a massive workspace of nearly 33,000 sq. ft. accommodating the growth of 450 new positions by the end of 2020.

With a combined total space of 100,000 sq. ft., including their two existing sites in Hyderabad and another two in Bengaluru, SYKES can now accommodate its rapidly growing workforce in India. They are now more than 1,500 strong, creating intelligent customer experiences, and serving clients and brands for different industries including Banking, Communication, Technology, Telecom, Retail, and Small & Medium businesses through multiple channels.

Announcing the new facility, SYKES India’s Country Head, Mr. Dishant Bhojwani, said, “As we step into the next phase of SYKES’ growth, we are focused on continuously scaling to address the needs of our business partners around the world. India, and Hyderabad in particular, is an important centre for us. We are committed to invest and create world-class employment opportunities for the country’s top talents while helping our client partners optimize the lifetime value of their customer relationships. We achieve that through building an intelligent customer experience that attracts, converts, engages, and retains customers. Increasing investments for infrastructural development is a catalyst to support both our client’s and their consumer’s rapid acceleration of Digital transformation.

Aesthetics and Commitment to sustainability

The setup is a clear example of an innovative office architecture and an employee-centric workplace. The floor plan gives ample importance to zoning, spacing, and access in line with on-going requirement of social distancing. A separate game zone has also been created in the facility to boost employee energy and productivity while at work. The facility also provides a first-aid room for medical emergencies, and a separate prayer room to accommodate employee needs.

SYKES is also committed to being sustainable, integrating the advocacy in the design of their newest centre through energy and water conservation efforts. Motion sensors were installed to save electricity, and they have also replaced the conventional tube lights with LED bulbs in their common areas. The facility also installed ARA system for the AC chillers (automated tube cleaner) to increase the efficiency, thereby requiring lesser power. Other efforts include installation of solar panels for streetlights to ensure lesser usage of fossil fuel-generated power, as well as providing water aerator in taps to conserve water usage. Rainwater harvesting pits were also installed so they can reuse the water for plants.

Robust measures to contain COVID-19 at the new facility

All SYKES sites follow the global safety protocols and measures within its premises. Some of the actions that they’ve taken is setting up a sanitization for everyone entering the office, as well as a temperature scan. They also provide fresh pair of masks every day at the reception.

Aside from strict enforcement of safety precautions at the entrance, SYKES employees also follow a strict social distancing protocol. They only allow 4 people inside elevators, with everyone facing the wall or the other direction to lessen contact. All common area doors are equipped with a foot door handle and the cafeteria capacity is limited to 25% of the seating capacity. All workstations were installed with partitions and sufficient sanitizers are placed in every corner of the office. The entire floor and all the workstations are sanitized regularly during the day, followed by deep cleaning and sanitization once every 24 hours. Most importantly, SYKES has educated all team members on the importance of these protocols and controls to ensure that everyone on site is safe.