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FICCI - OYO to start online certification course for the hospitality industry

FICCI&OYOhave joined forces by launching anOnline Training and Certification Coursespecifically for the hospitality industry. With a focus on redesigning the sanitisation protocols of hotels and minimising person keeping in line with the SOP announced by Ministry of Tourism, Government of India; OYO & FICCIs certification course shall help thousands of individual budget, mid-segment, boutique hotels and home stays in India as well as hospitality professionals to maintain and improve their safety and hygiene standards in line with government and industry benchmarks and best practices. The course has been made available in Hindi and English.

The certification course comprises a set of nine training modules built to help hotels and hospitality professionals implement key safety guidelines. These modules include hotel, staff, guest, front-office, F & B service, housekeeping, guest room cleaning and food production advisories. This will also include an advisory on how to handle suspected COVID or COVID-positive guests.

As part of this partnership, FICCI will enable and support the implementation of Information Technology (IT) infrastructure and online delivery platform for the Online Certification Course. The Federation will also be responsible for creating awareness about the program in the hospitality industry and providing the certificates on course completion. OYO have developed and designed course materials for this program. The partnership is envisaged to create an avenue for hotels and hospitality professionals to meet the challenges of operating a hotel/property in the present circumstances and also evolve with relevant solutions to address the same.

Upon completion and after due evaluation, successful candidates shall receive a course completion certificate which will enable them to implement key safety guidelines, boost customer confidence and help in demand creation as travel resumes in a post-COVID world. The course shall open avenues for successful candidates helping them to build a strong career in the hospitality world.

Ritesh Agarwal, Founder & Group CEO, OYO Hotels & Homeson the announcement said,We have spent considerable time and effort in understanding the requirements of customers and hotels in a post-COVID world. The certification course will enable hospitality professionals and hotels across the country to determine new ways of working, fully understand local and central governments guidelines, align with best practices and reimagine operations in a manner that helps both customers and employees feel safe, secure and comfortable. As a global hospitality chain, we are committed to driving best practices across the hospitality industry, sharing our learnings and co-creating a successful future of hospitality in India and beyond. Our collaboration with FICCI is a step in that direction and we are thankful for their support.

Commenting on the development,Mr Dilip Chenoy, Secretary General FICCIsaid, The hospitality industry in India has both thousands of unorganised and organised players who are vital contributors to both economic opportunities as well as local tourism. The COVID-19 has forced changes in operating procedures for all kinds of businesses across the globe and the hospitality industry is also no exception to it, hence any support to this large set of professionals and hotels will not only help them navigate the uncertainties better but also drive business and revitalise the tourism potential. This course has been designed to help develop a uniform set of self-regulating guidelines and create supporting mechanisms and frameworks for our industry so that they can benefit from systematic guidelines and sanitation protocols in the post COVID world.