Article (November-2018)


Key of stability

Anil Kaushik

Designation : -   CMD

Organization : -  Focus TPA


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I have heard management preachers saying -"Don't bring emotions at workplace" or "Business has no room for emotions". I disagree to this advice or concept. It is humanly impossible to leave your emotions at home while coming for job in organisation. What required is to be emotionally intelligent and learn to manage emotions at workplace. According to world economic forum report, emotional intelligence is one of the fastest growing job skill. Actually emotions are a very strong signalling system in us that communicate something to us and others. We need to develop emotional agility. More intelligently we manage and channelise our emotions at work, the more we are successful. Constructive emotions can be motivating and enhance better understanding among people at workplace.
Managing emotions is not just doing away with them. It is something putting strategies in place to use them effectively rather than letting them govern our behaviour and action. It is very much a question of choice. It is actually like developing a skill or habit to manage emotions. Emotions lead to actions we take and therefore create the life we experience.
Human beings carry two set of emotions- positive and negative. Positive emotions like joy, compassion, excitement or optimism are good to have at workplace, while negative emotions like frustration, irritation, worry, anger, dislike, jealousy, nervousness are very much required to be controlled and managed. such emotions can very well spread negativity around you and people you work with. It is necessary to know what causes your negative emotions, and which type of feeling most often you face. What you need to do is immediately start to interrupt the cycle, as soon as negative emotions begin to surface. When emotions run up, they highjack our thinking. But still, there are ways to manage and control such emotions to avoid damaging your relationship or stability at workplace. Ignoring emotions, suppressing them or avoid dealing with them will certainly come back sometime to ham you. If you ignore or suppress your emotions rather than putting them to rest, stress and anxiety will be the outcome. You can  manage such emotions by having awareness about them, knowing the reasons as to why they have appeared, finding the solution and choosing the way to  respond. This skill is not going to be developed if you decide to practice once a while or randomly. It has to be a continuous effort all the time in all situations.
Successful leaders in business have their own ways to manage their emotions. Very often they know the timing and the way of sharing something with their team. They generally do what is right for the people and organisation and not what will make them popular. In times of doubt and uncertainty; they rely on their gut instinct to take decision. They don't allow apathy and procrastination to overpower them. In times of crisis, they look for solutions and not the person to blame.
This issue cover story is all about managing emotions at workplace. Industry experts, noted psychologists and management thinkers share their experience and draw a map for you.
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