Article (May-2021)


Improving resilience through L&D

Jagdeep K Sablok

Designation : -  

Organization : -  Metro Tyres, Ludhiana


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A learning and development initiative focusing on building a more resilient workplace requires leadership buy-in. Employees are more likely to participate if leaders are actively participating in and promoting the training initiatives that helps improving resilience in the organisation.

A Resilient culture

When launching a resilience training program, make a company-wide statement showing support for mental health and resilience. Promote an open and trusting management style, and ensure managers know the importance of addressing the mental well-being of the staff to help ingrain a focus on wellness in your organisation's workplace culture.

While individuals can't always control what happens or how much work there is to do, an organisation can develop core inner skills in their employees, so that they will be more resilient and resourceful in times of high pressure.

When you plan a training and development program for your organisation, you expect it to improve your employees' skills, productivity, and retention. As a learning and development professional, you will want to consider the effectiveness of said training to determine if it was worth the time and money. To determine whether training was a success you need to gather feedback from your employees.

There are few ways culture of resilience can be improved through learning and development initiatives.

Mindfulness Training : This mental training practice teaches individuals to slow down racing thoughts, let go of negativity, and calm their mind and body. This training usually requires exercises to get employees into a state of flow. Examples of these exercises are :

1-Minute Mindfulness : In 60 seconds your mindset can be completely reset. Doing a one-minute meditation can be effective to increase an employee's resilience as it allows them to take a break, step away from what they're doing, breathe, and recharge.

3-Minute Breathing Space : This exercise shifts attention, checks in, and encourages employees to move on. There are three steps to this practice :

  • Attend to what is. The first step invites attending broadly to one's experience, noting it, but without the need to change what is being observed.
  •  Focus on the breath. The second step narrows the field of attention to a single, pointed focus on the breath in the body.
  • Attend to the body. The third step widens attention again to include the body as a whole and any sensations that are present.

Think Positive Thoughts : When employees are going through a hard time in their life, chances are they have a lot of negative thoughts crossing their minds. A critical step in resilience is not thinking so negatively. Encourage employees to change negative thoughts into constructive, positive ones. The best way to do this is to catch oneself in a negative thought, think "why am I thinking like that?" and change it into something positive.

A great way to change a negative thought into a positive one is to think of something as a challenge one wishes to overcome instead of a threat which causes undue stress.

Implementing training best practices

Effective training program management.

A high quality training program starts with a person - a champion. We'll call this person the program manager. In some organisations this person might be the training and development manager, learning and development specialist, training coordinator, chief learning officer… there are a lot of options here. Regardless of job title, this person is the one who manages training and development.

Program managers are responsible for planning and executing all training initiatives within an organisation. An ideal training program manager is inherently curious, open-minded, motivated, and invested in developing employees' skills to help them reach their potential. They are committed to learning and are constantly working to improve their own skills and competencies.

Additionally, this person is usually tasked with marketing the training program internally, so that employees are aware of development opportunities. Other important skills include problem solving, business acumen, and leadership skills.

Jagdeep K Sablok - Metro Tyres,  Ludhiana

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