Article (September-2016)


HR goes Digital

Bharath Ramakrishnan

Designation : -   Principal Consultant

Organization : -  Tata Consultancy Services, Mumbai


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FIn a competitive global environment, leadership and HR heads are keenly focused on improving employee engagement, retention, enabling learning & growth and aligning HR initiatives to promote robust business results.  Technology has assumed a key role as an enabler. Adopting Digital technologies for HR helps build a more transparent organization with a more empowered and motivated workforce. Organizations can be more agile, collaborative, and productive, with the ability to track success measures effectively.

Organizations are keen to provide employees a superior user experience, enable managers to access key talent data and analytics for better decision making, and increase productivity with simplified processes and automated transactions. 

Digital technologies available today on cloud platforms allow organizations to provide current and prospective employees a rich user experience. User experience has emerged as a key theme in HR technology to promote the desired people outcomes. The need to simplify and automate processes, with the aim to increase productivity, and provide employees, managers and leadership access to actionable insights.

The influence of digital technologies pervades all areas of HR, and has been at the forefront in driving user experience, simplification and talent insights. There are many business practices which are being aligned with the HR technology, with solutions being provided on the Cloud. 

 The influence of digital technologies on HR can be summarized as below:

Cloud: Cloud is now the first choice for talent management deployments, with new features being delivered primarily on cloud platforms by major solution providers. Cloud platforms eliminate the need for costly upgrades and provide flexible pricing models.

Social: Social features have emerged as critical elements of recruitment, onboarding, employee collaboration, learning & recognition. Social features are contributing significantly to building a more collaborative and connected workforce by enabling conversations, informal learning, ideation, leadership connect and problem solving. Gamification and videos have made learning much more immersive and engaging.