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The role of Artificial Intelligence in learning and development

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Kartik Sharma - Director, Agnitio, New Delhi

09-Apr-2019

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Articles
Personalisation is extremely effective because it plays according to the strength of the learner. There are no gruesomely long, generic lectures. Everything is designed keeping just the learner in mind - to cater to his interests, likes, dislikes, and aptitude. Online courses are anything but personal. There little interaction between the course creator / teacher and the learner. Chatbots can bridge this gap by adding personalization while still keeping cost low.

Given the fast pace of technological, societal, and behavioral changes, the learning and development domain needs to stay abreast of all the latest approaches and methodologies while developing their learning strategies. The days of “one size fits all” are long gone and for good. Artificial Intelligence is the future of everything imaginable and learning and development is no different either. 

 

Artificial Intelligence gives machine the power to analyze heaps and heaps of data and derive valuable insights from them. Access to these insights, along with the multitudes of data, will help in better understanding the learning and behavior patterns of individuals and predicting their needs. It’ll also be able to recommend and position content to the users based on their past behaviors and interests. 

 

This kind of adaptive learning will be personalized to the user’s precise needs and requirements. It makes the concept of learning all the more powerful and distinct for each individual in question. Further, Artificial Intelligence will also reduce the time required for developing a learning program by L&D teams. Simply because instead of creating a course that is to cater all, they’ll be leaving it to the AI-enabled machines and applications to find out the person’s pain points and help them with precisely that. 

 

In today’s world, there’s an online course or practically everything - from the German language to cooking to microeconomics. In theory, these online courses are meant to make education accessible to one and all. All you need to do is find what interests you the most or helps in your career, sign up, and start learning from anywhere, on any device. 

 

The popularity of online courses has grown by leaps and bounds in the past decade but there’s a problem - that of course completion rate. The course completion rate of these online courses remains pretty low as learners are quick to jump and sign up, but there’s nothing to keep them engaged in the long term. 

 

So, how do we ensure that they’re engaged throughout? How do we provide the kind of encouragement they require?  Just add the missing ingredient - personalization using chatbots. 

 

Personalisation is extremely effective because it plays according to the strength of the learner. There are no gruesomely long, generic lectures. Everything is designed keeping just the learner in mind - to cater to his interests, likes, dislikes, and aptitude.  Online courses are anything but personal. There’s little interaction between the course creator / teacher and the learner. Chatbots can bridge this gap by adding personalization while still keeping cost low. 

 

Having a chatbot in your online L&D platform will allow learners to directly contact the facilitator for any queries. Most of the times when learners fail to finish the course, it’s because they find themselves stuck at some point. Having a way to reach out to the teacher will surely eliminate this. Further, learners also tend to feel embarrassed while asking queries to a teacher. But that stigma will get resolved when the other entity will be a bot.

 

While legacy L&D teams might feel that they are relinquishing crucial aspects of their jobs to automation, this is far from the truth. After all, Artificial Intelligence is an algorithm and not a magic wand - it’s here to accompany human intelligence and help deliver better outcomes!